麻豆传媒

April 24 鈥� September 3, 2025 (Tentative)

$19.20 per hour (see Welcome Back Rate). Students will be paid 1 陆 times their rate for any hour worked over 48 in each pay period (7 days, Sunday to Saturday).

• Housng 鈥� We are pleased to offer our staff complimentary summer housing in a residence. Please note that the last night for all Staff accommodations is August 23, 2025. Any staff choosing not to reside in complementary student housing must resident no more than a 5-minute commute to Agricultural campus.
• On Call Stipend鈥� Since you will be on call during the summer and the use of your personal cell phone is expected, we offer you $860.00 at the end of your contract.
• Extra Hours 鈥� Additional shifts may be available during peak periods. Speak with your supervisor if interested
• Opportunity for Growth & Future Employment 鈥� Many students return for future summer and part-time work during the academic year. In addition to offering the possibility of summer employment for future years. We promote leadership and exceptional customer service with opportunities for advancement.
• Welcome Back Rate for Returning Students -  Students returning to the same position can earn a $0.75/hour raise for each year of return (up to a maximum of two years),provided satisfactory performance and completion of the previous year's contract.

As a Guest Services Supervisor (GSS) you will be a key player in managing the day-to-day operations of the Event & Conference Services team. You will oversee and support the Guest Services Associates (GSA鈥檚), provide leadership when full-time staff are off-site, and ensure seamless operations during evening and weekend hours.

The incumbent will be responsible for the following:

Operations & Supervision

• Lead day-to-day operations in collaboration with the Event & Conference Services Team
• Provide leadership and support to GSAs, ensuring processes and procedures are followed and addressing issues promptly and providing appropriate support.
• Act as the on-call supervisor during events and weekends, providing 24-7 operational support (when on call)
• Assist Conference Coordinator in payroll duties by ensuring schedules are completed in a timely manner and accurate schedule is reflected in Microsoft Teams
• Responsible for arranging last-minute shift coverage; if coverage cannot be secured, the assigned shift must be worked.
• Make-up guest rooms, as necessary.
• Work as a building attendant in meeting and event space, as necessary.

Guest Services & Client Relations

• Ensure pre-arrival requirements for conferences and summer clients are completed.
• Welcome and support conference groups upon arrival, addressing client needs and resolving concerns.
• Manage guest issues and escalate complex or safety matters to senior staff.
• Assist with Online Travel Agent (OTA) availability and customer service.
• Welcome clients and deliver exceptional customer service.
• Monitor department communication channels (email, phone, etc.), respond to inquiries and direct messages appropriately.

Administration & Reporting

• Assist Conference Coordinator with guest room inventory and ensure accommodations are prepared for guest arrival
• Collaborate & communicate with custodial team so rooms all are aware of bedroom status
• Manage reports for day-to-day operations: non-arrivals, non-departures, outstanding accounts, and housekeeping reports and present to appropriate parties
• Input and manage conference data, including room lists and special requests
• Create and assign meal plans on conference cards

Team Collaboration and Communication

• Coordinate with custodial team to maintain cleanliness and room readiness.
• Participate in weekly staff meetings when scheduled.
• Support housing facilities tasks such as room inventories, out of order rooms, reporting maintenance issues.
• Encourage and foster positive working relationships among colleagues

Social Media & Marketing

• Craft engaging social media campaigns and posts to boost our brand visibility and interaction. Work with Halifax Event & Conference Services team to schedule posts and ensure branding and goals are cohesive.

• You will be required to live in residence during the duration of your employment or within a 5-minute commute 鈥� must stay on campus for on-call shifts
• Ability to attend a paid 9-day training session held April 24 鈥� May 2, 2025 (dates are tentative, but will be confirmed prior to interview)
• Must be an active 麻豆传媒 Student with a minimum grade point average of 2.0.
• Ability to work independently and take initiative while adhering to established guidelines and protocols.
• Excellent communication skills, both oral and written.
• Exceptional customer service skills, with experience handling phone and in-person inquiries.
• Strong multi-tasking and organizational skills.
• Professionalism and discretion in handling confidential or stressful situations.
• Experience with managing financial transactions and account reconciliation.
• Ability to work both independently and in a team environment.
• Proven supervisory and/or leadership skills.
• Proficiency with Microsoft Word, Excel, SharePoint, and Teams.
• General knowledge of the Truro area and 麻豆传媒.
• Strong critical thinking and problem-solving skills.
• Previous experience in the hospitality industry a definite asset.
• Knowledge of 麻豆传媒 residence facilities an asset.
• Knowledge of KX Software is an asset.
• Knowledge of social media marketing is an asset.

Visit myCareer.dal.ca and apply to the applicable position(s) ID #

Important: you must apply for each position within Event & Conference Services separately.

Please ensure you include:

1. Cover Letter
   • All contact information
   • Position you are applying for
   • Banner Number
2. Resume
3. References (1 supervisor or peer/colleague)
   • Relationship to you
   • Title
   • Organization
   • Phone number
   • Email address

April 24 鈥� September 3, 2025 (Tentative)

$17.70 per hour (also see Welcome Back Rate).  Students will be paid 1 陆 times their rate for any hour worked over 48 in a given pay period (7 days).

• Housing 鈥� We are pleased to offer our staff complementary summer housing in residence. Please note that the last night for all staff accommodations is August 23, 2025. For those opting out, housing must be within a 5-minute commute to the Agricultural Campus.
• Extra Hours 鈥� Additional shifts may be available during peak periods. Speak with a supervisor if interested.
• Opportunity for Growth & Future Employment 鈥� Many students return for future summer or part-time employment. We promote leadership and exceptional customer service, with opportunities for advancement.
• Welcome Back Rate for Returning Students - We are pleased to be able to offer a 鈥淲elcome Back Rate鈥� to students who return to work with us! Returning students can earn a $0.75/hour raise each year they return, for a maximum of two years, provided satisfactory performance is met and completion of the previous year's contract.

The Guest Services Associate plays an integral role in the efficient and effective day-to-day operations of the Event & Conference Services business. The incumbent will be responsible for the following:

Guest Services

• Facilitate check-in and check-out processes, including preparing invoices, issuing keys, and maintaining records using the Kx conference management database.
• Provide guests with accurate information about university policies, local directions, and available services.

Operations & Administration

• Maintain and print reports required through KX, such as arrival/departures, non-arrivals/non-departures, and housekeeping.
• Responsible for maintaining and balancing a cash float, which would include closing payment machine and reconcile shift report.
• Maintain security of the residence, including following sign-out procedures for keys and access cards.
• Guest room preparation.
• Facility set up.
• Building attendant responsibilities.
• Linen duties (making beds, transferring linens, laundering of towels, sorting of linen to go to outside company, collecting linens from outside company, exchanging clean and dirty linens with guests).

Collaboration & Flexibility

• Work closely with supervisors and custodial staff to ensure smooth operations.
• Assist with additional tasks as needed to support guest satisfaction and operational efficiency.

• Ability to attend scheduled staff meetings.
• Ability to attend a paid 5-day training session held April 24 - 30, 2025 (dates are tentative but will be confirmed prior to interview).
• Must be an active 麻豆传媒 Student with a minimum grade point average of 2.0.
• Excellent communication skills, both oral and written.
• Exceptional customer service and telephone skills.
• Strong multi-tasking and organizational skills.
• Strong ability to work with the public, sometimes in stressful situations.
• Keen sense of professionalism and confidentiality.
• Ability to work both independently and in a team environment.
• Proficiency with Microsoft Word, Excel, SharePoint, and Teams.
• Strong word-processing and data entry skills.
• Ability to respond to a wide range of inquiries from students, staff, various 麻豆传媒 departments, clients, and the public.
• General knowledge of the Truro area.
• Required to make cash transactions, balance and correct accounts using cash, Interact and credit card transactions.
• Previous experience in the hospitality industry a definite asset.
• Knowledge of 麻豆传媒 residence facilities an asset.
• Knowledge of KX Software is an asset

Visit myCareer.dal.ca and apply to the applicable position(s) ID #127138

Important: you must apply for each position within Event & Conference Services separately.

Please ensure you include:

1. Cover Letter
   • All contact information
   • Position you are applying for
   • Banner Number
2. Resume
3. References (1 supervisor or peer/colleague)
   • Relationship to you
   • Title
   • Organization
   • Phone number
   • Email address